Shipping to P.O. Boxes 

We currently do not ship to P.O. Boxes

Processing Time

All orders are processed within 2-5 business days. 

Please note that you may experience delays with processing times and deliveries during the holidays due to higher volume of orders. 

We will however communicate with you about these changes should they occur.

How Long Does It Take To Arrive?

We ship all orders within 2-5 business days from our USA or Netherlands factories. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

• USA - Within 2-5 business days
• Canada - Within 3-10 business days
• Europe - Within 2-5 business days
• Australia/NZ - Within 5-10 business days
• Rest of the World - Within 5-20 business days

Make sure to check the product page of the specific item for the most accurate shipping times.

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

You will be provided with a tracking number once your product has shipped.

Which Carrier Do You Use?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

GivtzBack has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary. 

Shipment Confirmation And Order Tracking

Tracking numbers will be made available within 2-5 days after products have been processed and will be automatically sent to you via the email / phone number provided in your order.

Can I Change My Address After Payment?

No. We cannot accept any change of address after your order has been submitted. After payment, your order is sent directly to our production partner and they begin the printing/creation/engraving process. This is done on purpose to expedite the entire process. There would be no guarantee that the vendor would receive the address change request in time before the package gets shipped.

So please check and double-check your address before ordering.

My Order Was Shipped To The Wrong Address

If your order was sent to the wrong address due to our error, we will reship the entire order again and cover the shipping cost. Reach out to customer support for assistance.

If the error is due to your mistake, we cannot refund or replace your order. 

So please double-check your shipping address before submitting your order.

Order "Delivered" But Never Received

If the tracking record shows that your item was delivered but you didn’t receive it, there could be a few reasons why. Sometimes the carrier delivers your package to the wrong house. That being said, the package may show up in your mailbox within a day or two. If it remains missing after a few days, please check with other individuals who may have access to your mailbox. Or check your neighbours. Someone may have taken the package and forgot to tell you.

If it still cannot be located, contact support and together we will try to figure out the best way to proceed. In some cases, this may require that we file a report with USPS for lost or stolen mail. And at that point, you may be asked to file a police report if it was deemed stolen.

What If The Address Is "Undeliverable"?

Reshipment fees apply to all returned packages due to an undeliverable address.

What if my shipment appears to be lost in transit?

We can refund or reship your order under the following circumstances:

• The order is lost in transit and the initial shipping address for the order doesn't need to be changed
• The order is lost in transit and the actual shipping time exceeds the general shipping timeframe for orders

Simply contact support and we will work with you to get the issue resolved.

For more information on returns and refunds, please visit our Return and Refund Policy.

Damages

GivtzBack is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please make pictures of the package when it's damaged and save all packaging material and damaged goods before filing a claim.

Shipping Insurance (Package Protection)

On some of our items shipping insurance is offered at checkout. It's provided by GivtzBack and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team - support@givtzback.com.

Please note - shipping insurance is non-refundable once your order has shipped.

What About Customs Fees/Taxes?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

GivtzBack is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) as each country has different Custom Duties and Laws of Taxation.

In the event that a customer refuses to pay taxes or duties owed upon the order’s arrival into the destination country, GivtzBack will not reship or refund the order

If fees are charged by customs, they are payable by the recipient.