FREQUENTLY ASKED QUESTIONS
Our aim is to make your ordering process as easy as possible. If you have any questions, please have a look below for the answers to the most commonly asked questions.
What payment methods are accepted?
You can pay with all major credit cards, paypal, shop pay, google pay and apple pay.
What are your shipping policies?
Most shipping related questions have been covered in our Shipping Policies. You can find our shipping policies here.
Do you ship internationally?
Yes, we do. Not all of our products can be shipped to all countries. Please make sure to check the shipping information on the product page.
How soon after ordering is my order shipped?
We typically ship all orders within 2-4 business days. If you select Express shipping at checkout, we'll send your item via USPS Priority Mail once production is complete.
How long will it take to get my package?
We ship all our jewelry orders from our factories in the USA or The Netherlands. Due to Covid-19, some international packages may still be delayed due to routing or customs delays.
USA - Within 2-5 business days
Canada - Within 3-10 business days
Europe - Within 2-5 business days
Australia/NZ - Within 5-10 business days
Rest of the World - Within 5-20 business days
RETURN & REFUND
What are your return and refund policies?
Most questions about Returns and Refunds have been covered in our Return & Refund Policies. You can find our policies here.